Shipping & Returns Policy
We typically ship orders within 2-5 business days.
Embroidery items may take 4-6 weeks to ship.
We are pleased offer flat rate shipping for customer convenience.
To offer the pricing we do, our shipping methods may vary from order to order, so delivery times may also vary. Use the tracking number provided with every order to track your package directly with the carrier used.
For any problems, questions or concerns with your order, please contact us at email@example.com
NOTICE: Promotional shipping rates apply to the contiguous United States (and Alaska) only. Unfortunately, we are unable to offer the same promotions to any US state or territory not accessible by ground shipping at this time.
For international shipping rates, and rates for orders over $200 to be shipped outside the contiguous United States (or Alaska), please contact us at firstname.lastname@example.org
We are committed to ensuring your complete satisfaction with our products, and to that end, we want to provide you with information about our return policy.
We offer a 30-day return policy on all unworn and unwashed merchandise. To be eligible for a return, the following conditions must be met.
- The clothing must be unworn and unwashed condition. Unless due to a manufacturer's defect.
- All original tags must be attached to the item.
- The item must be in sellable condition.
- Undergarments / Tights or leggings are not eligible for return or exchange once opened.
- All claims of shortages and or damages must be reported within 5 days of receipt of receiving the merchandise via email to email@example.com.
Additionally, we kindly request that a sales receipt is provided at the time of return or exchange. Returns made within the initial 30 days from the date of purchase will be eligible for a full refund to the original payment method used during the purchase.
If the return is after the initial 30-day period with a sales receipt, we can offer an exchange for product of equal or lesser value. Please note that we are unable to accept returns on items that do not meet the above criteria or do not have a valid sales receipt.
For your convenience, we also provide free returns on online orders that were originally shipped. Returns can only be requested if the original order was shipped. There is a $4.95 restocking fee applied to the return. Exchanges cannot be completed for online orders unless merchandise is brought into the store. The merchandise will have to be returned and reordered.
If you have any questions or need assistance with a return, our dedicated customer service team is here to help you. You can reach us at firstname.lastname@example.org.
Thank you for choosing Metro School Uniforms. We value your business and are committed to providing you with the best shopping experience possible.
Customers can initiate a return for free, there will be a $4.95 restocking fee that will be deducted from the return.
To return an item, customers must initiate a return request, which will be reviewed by the store. Returns can only be requested if the original order was shipped. Once the request has been approved, the customer will receive a return shipping label. The store only accepts returns of unworn/unwashed merchandise, and the merchandise must be in its original condition with all manufacturer's tags attached.
The return process is designed to be easy for customers, so they can return their merchandise quickly and with minimal hassle.
Refunds will be processed after the return is received in our warehouse. Please allow up to 7-10 business days after the refund is processed to appear on your bank statement.
In-Store Pickup Orders
For items bought online to be picked up in store, Metro School Uniforms will accept returns within 30 days of notification that the order is ready for pickup. Please check your spam folder for emails from us.
Orders not picked up after 30 days will be returned to stock. Customers will receive store credit for their purchase in the form of a gift card.
Please Note: If you have taken advantage of one of our BOGO promotions, you will have to return all items to get a full refund, even if one of the items was "free" with your purchase. If you choose to keep your "free" item, the full purchase price of that item will be deducted from your refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
All claims of shortages and or damages must be reported within 5 days of receipt of receiving the merchandise via email to email@example.com.
Email us at: firstname.lastname@example.org