Shipping & Returns Policy
We typically ship orders within 1-5 business days.
Embroidery items may take 4-6 weeks to ship.
We are pleased offer flat rate shipping for customer convenience.
To offer the pricing we do, our shipping methods may vary from order to order, so delivery times may also vary. Use the tracking number provided with every order to track your package directly with the carrier used.
For any problems, questions or concerns with your order, please contact us at firstname.lastname@example.org
NOTICE: Promotional shipping rates apply to the contiguous United States (and Alaska) only. Unfortunately, we are unable to offer the same promotions to any US state or territory not accessible by ground shipping at this time.
For international shipping rates, and rates for orders over $200 to be shipped outside the contiguous United States (or Alaska), please contact us at email@example.com
Your satisfaction with our products is important to us.
Metro School Uniforms has a 30-day return policy for all qualifying merchandise purchased on the site. Qualifying items include all clothing, excluding underclothing. The item must also be unworn and unwashed, with all tags intact. Shipping charges are not refundable.
Customers can initiate a return for free, there will be a $4.95 restocking fee that will be deducted from the return.
To return an item, customers must initiate a return request, which will be reviewed by the store. Once the request has been approved, the customer will receive a return shipping label. The store only accepts returns of unworn/unwashed merchandise, and the merchandise must be in its original condition with all manufacturer's tags attached.
The return process is designed to be easy for customers, so they can return their merchandise quickly and with minimal hassle.
Refunds will be processed after the return is received in our warehouse. Please allow up to 7-10 business days after the refund is processed to appear on your bank statement.
In-Store Pickup Orders
For items bought online to be picked up in store, Metro School Uniforms will accept returns within 30 days of notification that the order is ready for pickup. Please check your spam folder for emails from us.
Orders not picked up after 30 days will be returned to stock. Customers will receive store credit for their purchase in the form of a gift card.
Please Note: If you have taken advantage of one of our BOGO promotions, you will have to return all items to get a full refund, even if one of the items was "free" with your purchase. If you choose to keep your "free" item, the full purchase price of that item will be deducted from your refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Email us at: firstname.lastname@example.org