Política de reembolso

Returns & Return Policy

Return Policy

We are committed to ensuring your complete satisfaction with our products, and to that end, we want to provide you with information about our return policy.

We offer a 30-day return policy on all unworn and unwashed merchandise. To be eligible for a return, the following conditions must be met.

  1. The clothing must be unworn and unwashed condition. Unless due to a manufacturer's defect.
  2. All original tags must be attached to the item.
  3. The item must be in sellable condition.
  4. Undergarments / Tights or leggings are not eligible for return or exchange once opened.
  5. All claims of shortages and or damages must be reported within 5 days of receipt of receiving the merchandise via email to info@metroschooluniforms.com.

Additionally, we kindly request that a sales receipt is provided at the time of return or exchange. Returns made within the initial 30 days from the date of purchase will be eligible for a full refund to the original payment method used during the purchase.

If the return is after the initial 30-day period with a sales receipt, we can offer an exchange for product of equal or lesser value. Please note that we are unable to accept returns on items that do not meet the above criteria or do not have a valid sales receipt.  

For your convenience, we also provide free returns on online orders that were originally shipped.  Returns can only be requested if the original order was shipped. There is a $4.95 restocking fee applied to the return.   Exchanges cannot be completed for online orders unless merchandise is brought into the store. The merchandise will have to be returned and reordered online. To request a return, please follow the link below. You must login to your account, if you don't have one please create one to proceed. Request a Return here.

 If you have any questions or need assistance with a return, our dedicated customer service team is here to help you.  You can reach us at info@metroschooluniforms.com.

Thank you for choosing Metro School Uniforms. We value your business and are committed to providing you with the best shopping experience possible.

Refunds will be processed after the return is received in our warehouse. Please allow up to 7-10 business days after the refund is processed to appear on your bank statement.

In-Store Pickup Orders

For items bought online to be picked up in store, Metro School Uniforms will accept returns within 30 days of notification that the order is ready for pickup. Please check your spam folder for emails from us.

Orders not picked up after 60 days will be returned to stock with a $4.95 restocking fee. Customers will receive store credit for their purchase in the form of a gift card.

Please Note: If you have taken advantage of one of our BOGO promotions, you will have to return all items to get a full refund, even if one of the items was "free" with your purchase. If you choose to keep your "free" item, the full purchase price of that item will be deducted from your refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

All claims of shortages and or damages must be reported within 5 days of receipt of receiving the merchandise via email to info@metroschooluniforms.com.


Email us at: info@metroschooluniforms.com , Please do not call the store all inquires need to be conducted via email. Thank you