Shipping & Returns Policy

Shipping Policy

IMPORTANT SHIPPING NOTICE FOR AUGUST AND SEPTEMBER

Shipping guidelines during months of August and September may be longer than normal please see banners and pop ups on site for updated shipping information. We encourage you to place your order 3 weeks before the start of school year to ensure timely delivery. Thank you for your understanding and patience during this busy time of year.

We typically ship orders within 3-8 business days during back to school. 

Embroidery items may take 4-6 weeks to ship.

Pre-order Shipping Policy:

Items that are preordered will be shipped together with any in-stock items once the pre-order items become available. If you would like your in-stock items shipped immediately, please place separate orders.

Thank you for your understanding!

We are pleased offer standard shipping for customer convenience.

To offer the pricing we do, our shipping methods may vary from order to order, so delivery times may also vary. Use the tracking number provided in your shipped email confirmation to track your package directly with the carrier used. 

Metro School Uniforms is committed to providing timely and efficient shipping services to our customers. However, please note that we cannot be held responsible for shipping delays caused by freight companies or any other third-party carriers.

While we strive to ensure that all orders are processed and dispatched in a timely manner, unforeseen circumstances such as weather conditions, customs delays, or logistical issues beyond our control may occasionally impact the delivery of your order.

We appreciate your understanding and patience in such situations. If you have any concerns or questions regarding the status of your order, please feel free to contact our customer service team at info@metroschooluniforms.com for assistance. Thank you for choosing Metro School Uniforms for your uniform needs.

We understand that it is frustrating when a package that has been delivered with proof of delivery is stolen. However, we cannot be held responsible for packages that have been stolen after delivery has been confirmed. As a result, we are unable to provide a refund or reshipment in this situation.

We recommend reaching out to the courier service that delivered the package to report the theft and see if they can assist in any way. Additionally, it may be helpful to file a police report to document the theft.

We apologize for any inconvenience this may cause and appreciate your understanding. If you have any further questions or concerns, please feel free to contact our customer service team for assistance.

For any problems, questions or concerns with your order, please contact us at info@metroschooluniforms.com

NOTICE: Promotional shipping rates apply to the contiguous United States (and Alaska) only. Unfortunately, we are unable to offer the same promotions to any US state or territory not accessible by ground shipping at this time. 

For international shipping rates, and rates for orders over $200 to be shipped outside the contiguous United States (or Alaska), please contact us at info@metroschooluniforms.com

Return Policy

At Metro School Uniforms, we are dedicated to ensuring your satisfaction with every purchase. To make your shopping experience as seamless as possible, please review our return policy below:

Returns Eligibility:

• Returns on all unworn and unwashed items are accepted within 30 days from the date of purchase.  
• The item must be in sellable condition with all original tags attached.
• Undergarments, tights, and leggings are non-returnable once opened.
• Claims for shortages or damages must be reported within 5 days of receiving the merchandise. Please email us at info@metroschooluniforms.com.

• A sales receipt is required for returns or exchanges.
• Within 30 days: Returns will be refunded to the original payment method.
• After 30 days (up to 60 days from purchase): Returns will be processed as exchanges for products of equal or lesser value.
• Online Orders: For online returns made after 30 days, you will receive a store credit minus a $6.95 restocking fee.

Free Returns on Online Orders That are Shipped:

• Online orders that were shipped can be returned for free.
• A $6.95 restocking fee will apply.
• Exchanges for online orders can only be processed in-store. To exchange, items must be returned in-store, and a new order must be placed online.

Non-Eligible Returns: We cannot accept returns on items that do not meet the above criteria or if the item does not have a valid sales receipt.

How to Request a Return:

We are committed to ensuring your complete satisfaction with our products, and to that end, we want to provide you with information about our return policy.

For your convenience, we also provide free returns on online orders that were originally shipped.  Returns can only be requested if the original order was shipped. There is a $6.95 restocking fee applied to the return. Exchanges cannot be completed for online orders unless merchandise is brought into the store. The merchandise will have to be returned and reordered online.

CLICK HERE TO REQUEST A RETURN

Return Policy for Online Orders with In-Store Pickup

Thank you for shopping with us! Please review our return policy for online orders designated for in-store pickup:

1. Pickup Notification: Once your order is ready for pickup, you will receive a notification.

2. Pickup Timeframe: You have 30 days from the notification date to pick up your order.

3. Cancellation: If you choose to cancel your order, please notify us before the 30-day period expires.

4. Restocking Fee: Orders not picked up within the 30-day timeframe or canceled by the customer will incur a restocking fee of $6.95. This fee will be deducted from your refund.

Thank you for your understanding. If you have any questions, feel free to reach out to us!

 If you have any questions or need assistance with a return, our dedicated customer service team is here to help you.  You can reach us at info@metroschooluniforms.com.

 Thank you for choosing Metro School Uniforms. We value your business and are committed to providing you with the best shopping experience possible.

Refunds will be processed after the return is received in our warehouse. Please allow up to 7-10 business days after the refund is processed to appear on your bank statement.

In-Store Pickup Orders

For items bought online to be picked up in store, Metro School Uniforms will accept returns within 30 days of notification that the order is ready for pickup. Please check your spam folder for emails from us.

Orders not picked up after 30 days will be returned to stock with a $6.95 restocking fee. Customers will receive store credit for their purchase in the form of a gift card.

Please Note: If you have taken advantage of one of our BOGO promotions, you will have to return all items to get a full refund, even if one of the items was "free" with your purchase. If you choose to keep your "free" item, the full purchase price of that item will be deducted from your refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

All claims of shortages and or damages must be reported within 5 days of receipt of receiving the merchandise via email to info@metroschooluniforms.com.

Questions? 

Email us at: info@metroschooluniforms.com