Shipping policy

Shipping Policy

IMPORTANT SHIPPING NOTICE FOR AUGUST AND SEPTEMBER 

Shipping guidelines during months of August and September may be longer than normal please see banners and pop ups on site for updated shipping information. We encourage you to place your order 3 weeks before the start of school year to ensure timely delivery . Thank you for your understanding and patience during this busy time of year.

We typically ship orders within 1-5 business days with the exception of back to school. Orders may take up to 10-12 days to process. 

We are pleased to offer flat rate shipping for customer convenience. To offer the pricing we do, our shipping methods may vary from order to order so delivery times may also vary. Use the tracking number provided with every order to track your package directly with the carrier used. 

Metro School Uniforms is committed to providing timely and efficient shipping services to our customers. However, please note that we cannot be held responsible for shipping delays caused by freight companies or any other third-party carriers.

While we strive to ensure that all orders are processed and dispatched in a timely manner, unforeseen circumstances such as weather conditions, customs delays, or logistical issues beyond our control may occasionally impact the delivery of your order.

We appreciate your understanding and patience in such situations. If you have any concerns or questions regarding the status of your order, please feel free to contact our customer service team at info@metroschooluniforms.com for assistance. Thank you for choosing Metro School Uniforms for your uniform needs.

We understand that it is frustrating when a package that has been delivered with proof of delivery is stolen. However, we cannot be held responsible for packages that have been stolen after delivery has been confirmed. As a result, we are unable to provide a refund or reshipment in this situation.

We recommend reaching out to the courier service that delivered the package to report the theft and see if they can assist in any way. Additionally, it may be helpful to file a police report to document the theft.

We apologize for any inconvenience this may cause and appreciate your understanding. If you have any further questions or concerns, please feel free to contact our customer service team for assistance.

For any problems, questions or concerns with your order, please contact us at info@metroschooluniforms.com 

Preorder Shipping Policy:

Items that are preordered will be shipped together with any in-stock items once the preorder items become available. If you would like your in-stock items shipped immediately, please place separate orders.

Thank you for your understanding!

NOTICE: Promotional shipping rates apply to the contiguous United States (and Alaska) only. Unfortunately, we are unable to offer the same promotions to any US state or territory not accessible by ground shipping at this time. 

For International Shipping Rates, and Rates for orders over $200 to be shipped outside the contiguous United States (or Alaska), please contact us at info@metroschooluniforms.com