Shipping & Returns Policy

Shipping Policy

We typically ship orders within 1-5 business days.

Embroidery items may take 4-6 weeks to ship.

We are pleased offer flat rate shipping for customer convenience.

To offer the pricing we do, our shipping methods may vary from order to order, so delivery times may also vary. Use the tracking number provided with every order to track your package directly with the carrier used. 

For any problems, questions or concerns with your order, please contact us at

NOTICE: Promotional shipping rates apply to the contiguous United States (and Alaska) only. Unfortunately, we are unable to offer the same promotions to any US state or territory not accessible by ground shipping at this time. 

For international shipping rates, and rates for orders over $200 to be shipped outside the contiguous United States (or Alaska), please contact us at

Return Policy

Your satisfaction with our products is important to us.

Metro School Uniforms will accept returns within 30 days of purchase for qualifying items.

Qualifying items include all clothing, excluding underclothing. The item must also be unworn and unwashed, with any tags intact. 

To return your item for a refund of the item's price (shipping charges are not refundable), just mail it back to us at or bring it back to the store.

Metro School Uniforms

745 Dudley Street

Dorchester, MA 02125


Once we receive your return, we will issue a refund (of the item price) to the credit card you used to make your online purchase within 10 business days. 

In-Store Pickup Orders

For items bought online to be picked up in store, Metro School Uniforms will accept returns within 30 days of notification that the order is ready for pickup. 

Orders not picked up after 30 days will be returned to stock. Customer will receive store credit for their purchase in the form of a gift card.

Please Note: If you have taken advantage of one of our BOGO promotions, you will have to return all items to get a full refund, even if one of the items was "free" with your purchase. If you choose to keep your "free" item, the full purchase price of that item will be deducted from your refund. 



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