Smart Style, Bright Minds: Uniforms that Inspire Success.

We typically ship orders within 2-5 business days.

IMPORTANT SHIPPING NOTICE FOR AUGUST AND SEPTEMBER 

Shipping guidelines during months of August and September may be longer than normal please see banners and pop ups on site for updated shipping information. We encourage you to place your order 3 weeks before the start of school year to ensure timely delivery .

Thank you for your understanding and patience during this busy time of year.

Embroidery items may take 3-6 weeks to ship depending on the time of year. During the busy season orders may take longer.

We are pleased to offer standard shipping for customer convenience. We generally ship with USPS or UPS.

Orders up to $49.99 - $10 shipping fee applied.
Orders $50 - $119.98 - $15 shipping fee applied.
Orders over $119.99 – Free shipping

To offer the pricing we do, our shipping methods may vary from order to order, so delivery times may also vary. Use the tracking number provided with every order to track your package directly with the carrier used.

For any problems, questions, or concerns with your order, please contact us at info@metroschooluniforms.com

NOTICE: Promotional shipping rates apply to the contiguous United States (and Alaska) only. Unfortunately, we are unable to offer the same promotions to any US state or territory not accessible by ground shipping.
For international shipping rates, and rates for orders over $200 to be shipped outside the contiguous United States (or Alaska), please contact us at info@metroschooluniforms.com

For your convenience, we also provide free returns on online orders that were originally shipped. Returns can only be requested if the original order was shipped. Does not apply to in-store pick up orders.

There is a $6.95 restocking fee deducted from your refund.

Exchanges cannot be completed for online orders unless merchandise is brought into the store. The merchandise will have to be returned and reordered online.

To submit a return request, click here - Request a Return here.

1. Log in to your account:
2. In the Email field, enter your email address, and then click Continue.
3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
4. Go back to the online store, and then enter a six-digit verification code.
5. Click the order that you want to submit the return for.
6. If your order has more than one item, then select only the items that you want to return.
7. Select a return reason and add a note for the store.
8. Request a Return here.

If your return request is approved, you will receive an email with shipping instructions and a return shipping label.

• Securely package the items you wish to return.
• Print the pre-paid shipping label that is emailed to you.
• Affix the label to your package.
• Drop it off at any USPS location.
• A flat fee of $6.95 will be deducted from the amount of your refund.
• You will receive an email once your return has been processed.
• A refund to your credit card can take 7-10 days to receive.

If you have any questions or need assistance with a return, our dedicated customer service team is here to help you. You can reach us at info@metroschooluniforms.com.

We have noticed that some customers may not be receiving our emails, and we want to ensure that you stay informed about important updates, promotions, and other communications from us.

If you have not been receiving emails from Metro School Uniforms, we kindly ask you to check your spam or junk folder in your email account. Occasionally, emails from unknown or new senders may be filtered into these folders by default.

To ensure that you continue to receive our emails in your inbox, please follow these steps:

Open your email account and navigate to the spam or junk folder.

Look for emails from Metro School Uniforms.

If you find any emails from us, mark them as "Not Spam" or move them to your inbox.

Add our email address info@metroschooluniforms.com to your contacts or whitelist to prevent future emails from being marked as spam.

If you are unable to locate our emails in your spam folder or continue to experience issues, please reach out to our customer support team at info@metroschooluniforms.com. We will be happy to assist you in resolving any email delivery issues.

We are open Monday through Saturday 11am-6pm and closed on Sunday’s.

All changes to our store hours are updated on google.

We are committed to ensuring your complete satisfaction with our products, and to that end, we want to provide you with information about our return policy.

We offer a 30-day return policy on all unworn and unwashed merchandise. To be eligible for a return, the following conditions must be met.

1. The clothing must be unworn and unwashed condition. Unless due to a manufacturer's defect.
2. All original tags must be attached to the item.
3. The item must be in sellable condition.
4. Undergarments / Tights or leggings are not eligible for return or exchange once opened.
5. All claims of shortages and or damages must be reported within 5 days of receipt of receiving the merchandise via email to info@metroschooluniforms.com.

Additionally, we kindly request that a sales receipt is provided at the time of return or exchange. Returns made within the initial 30 days from the date of purchase will be eligible for a full refund to the original payment method used during the purchase.

If the return is after the initial 30-day period with a sales receipt, we can offer an exchange for a product of equal or lesser value. Please note that we are unable to accept returns on items that do not meet the above criteria or do not have a valid sales receipt.

For your convenience, we also provide free returns on online orders that were originally shipped. Returns can only be requested if the original order was shipped. There is a $6.95 restocking fee applied to the return. Exchanges cannot be completed for online orders unless merchandise is brought into the store. The merchandise will have to be returned and reordered online.

If you have any questions or need assistance with a return, our dedicated customer service team is here to help you. You can reach us at info@metroschooluniforms.com.

Thank you for choosing Metro School Uniforms. We value your business and are committed to providing you with the best shopping experience possible.

Refunds will be processed after the return is received in our warehouse. Please allow up to 7-10 business days after the refund has been processed to appear on your bank statement.

Return Policy for Online Orders with In-Store Pickup

Thank you for shopping with us! Please review our return policy for online orders designated for in-store pickup:

1. Pickup Notification: Once your order is ready for pickup, you will receive a notification.

2. Pickup Timeframe: You have 30 days from the notification date to pick up your order.

3. Cancellation: If you choose to cancel your order, please notify us before the 30-day period expires.

4. Restocking Fee: Orders not picked up within the 30-day timeframe or canceled by the customer will incur a restocking fee of $6.95. This fee will be deducted from your refund.

Thank you for your understanding. If you have any questions, feel free to reach out to us!

We understand that it is frustrating when a package that has been delivered with proof of delivery is stolen. However, we cannot be held responsible for packages that have been stolen after delivery has been confirmed. As a result, we are unable to provide a refund or reshipment in this situation.

We recommend reaching out to the courier service that delivered the package to report the theft and see if they can assist in any way. Additionally, it may be helpful to file a police report to document the theft.

We apologize for any inconvenience this may cause and appreciate your understanding. If you have any further questions or concerns, please feel free to contact our customer service team for assistance.

For any problems, questions or concerns with your order, please contact us at info@metroschooluniforms.com.